1. Eligibility, Returns & Exchanges
If you are not completely satisfied with your purchase, you may request a return or exchange within [15 / 30] days from the date of delivery. Zoho+2iPleaders+2
Returned items must be unused, in original condition, with all original packaging, tags, and labels intact. Privacy Policies+1
Some items may be marked non-returnable / non-refundable (e.g. hygiene items, custom-made products, discounted/final sale items) — such exceptions (if any) will be clearly mentioned on the product page. iPleaders+1
2. How to Initiate a Return / Exchange
To request a return or exchange, contact us within the eligible return period via Phone: 96062 09376 (or email/contact-form as per your site policies).
Provide your order number, date of purchase, and reason for return/exchange.
Once approved, you will receive instructions for returning the product, including whether you should ship it back yourself or wait for a pickup (if we offer return pickup).
3. Return Shipping & Costs
For returns due to defective / damaged / incorrect items — we will bear the return shipping cost and any forwarded shipping costs.
For returns initiated by the customer (e.g. change of mind, size or colour issue, etc.), the customer may be responsible for return-shipping costs.
If a return is due to customer error (wrong address, refusal, inability to receive) — any return shipping / re-delivery charges will be borne by the customer.
4. Refund / Exchange / Store Credit
Once we receive and inspect the returned item and it meets the conditions:
We may offer a full refund, store credit, or exchange, as applicable and depending on stock availability. Termly+2TermsFeed+2
Refunds will be issued to the original payment method (e.g. credit/debit card, UPI, net banking, etc.) unless otherwise agreed. Compliance Calendar LLP+1
Please allow [3 – 7 business days] from the time we receive the return for the refund or credit to be processed.
If store credit or exchange is chosen — we will provide confirmation once new item is shipped / credit is applied.
5. Defective, Damaged or Incorrect Items
If you receive a product that is defective, damaged, or different from what you ordered, please contact us within [48 – 72 hours] of delivery.
Provide clear photo evidence of the defect / damage / mismatch along with order details.
On verification, we will either issue a full refund (including shipping costs) or send a replacement item / exchange, at no extra cost to you.
6. Cancellation & Pre-Delivery Orders
If you wish to cancel an order before dispatch/shipment, please contact us as soon as possible.
If cancellation is accepted before dispatch, we will refund the full amount (if prepaid).
Once the order is shipped, standard return rules apply — you cannot cancel after dispatch (unless via returns).
7. Non-Refundable / Final Sale Items
Items clearly marked as “Final Sale”, “Non-Returnable”, or “Non-Refundable” cannot be returned, exchanged, or refunded — unless they are defective, damaged, or incorrectly supplied.
This includes perishable items, hygiene products, customised items (if any), or other categories as notified at product page / checkout.
8. Time Limits & Condition
Returns must be initiated and items shipped (if applicable) within the return period — delayed or late returns may be rejected. Zoho+1
Items should be unused, unwashed/unworn, undamaged, with all original tags & packaging intact — failure to meet this may lead to rejection of the return.
9. Refund Processing Time & Method
Once we receive and accept the returned item, refunds will be processed promptly — typically within 3–7 business days (for payment gateway / bank processing delays may apply).
For cash-on-delivery (COD) orders — refunds may be issued as store credit or via bank transfer / UPI (as per mutual agreement).
10. Contact & Support
If you have any questions or want to initiate a return / refund, contact us at:
Phone: 96062 09376
Address: 151, Samruddhi Nilaya, BlueJay Ardley Layout, Phase-2, Kengeri, Doddabale, Bengaluru, Karnataka 560060
We commit to handling return and refund requests with transparency, fairness and promptness.
11. Changes to This Policy
We may update our Return & Refund Policy from time to time (for example, when we change return period, shipping or refund processes). We will update the “Last updated” date accordingly. Continued use of the Site after such changes implies acceptance of the updated policy.
